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Refund Policy

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer without contacting us first on refunds@posturepals.com.au

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a seven days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at refunds@posturepals.com.au.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@posturepals.com.au and we will advise you where or if it is necessary to return the defective products.

Shipping

To return your product, you should mail your product to the address advised by our support team at  refunds@posturepals.com.au

You will be responsible for paying for your own shipping costs for returning your item. If PosturePals Pty Ltd is required to exchange a defective product, PosturePals Pty Ltd will pay for the shipping of the replacement item.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

OurDynamic Tape has been thoroughly tested and recommended by FICS.

The International Federation of Sports Chiropractic / Fédération Internationale de Chiropratique du Sport (FICS) is comprised of national chiropractic sports councils worldwide and individual members and has affiliations with international organizations within the chiropractic profession and the world of sports. The vision of FICS is:

Empowering Athletes to Maximal Performance…NATURALLY

Dynamic Tape is trusted by professional athletes, major clubs and associations around the world. See more here: